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Exam 11: Professionalism at Work Business Etiquette Ethics Teamwork and Meetings

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Question 41

Multiple Choice

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Saying words correctly and clearly with the accepted sounds and accented syllables reflects

A) rate.
B) pitch.
C) vocal quality.
D) proper pronunciation.

E) All of the above
F) B) and D)

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Question 42

True/False

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When answering phone calls for others, you should provide information about colleagues' whereabouts if they are not in the office.

A) True
B) False

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Question 43

True/False

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When you deliver constructive criticism, you should use the word "we" instead of "you" to avoid sounding accusatory.

You must demonstrate professionalism only in face-to-face interactions.

Providing distractions is viewed as an effective technique to deal with group differences.

Personal attacks, rudeness, and disrespectful comments relate most closely to which trait required for positive workplace relations?

Which of the following statements about professionalism in the workplace is most accurate?

Because today's technologies provide many alternate communication channels, face-to-face communication is no longer important in business and professional transactions.

The ____________________ of a phone call should name the person being called, identify the caller and his or her affiliation, and provide a brief explanation of the reason for the phone call.

To make your outgoing voice mail message more professional, use the computer-generated voice that comes with most systems.

The responsibility for ending a call lies with the receiver.​

What is your first task before holding a meeting?

Social ____________________ points to an understanding of culture and life that helps us negotiate interpersonal and social situations.

To connect with distant team members across borders and time zones, many organizations are creating ____________________ teams. These teams work interdependently with a shared purpose across space, time, and organizational boundaries using technology.

Professional behavior is comprised of six dimensions, including courtesy and respect, appearance and appeal, tolerance and tact, honesty and ethics, reliability and diligence, and

If you receive constructive criticism on the job, you should focus on your feelings as much as possible.

If another person has criticized you unfairly, you should disagree respectfully and constructively.

Jue understands that soft skills and professional polish will ensure her long-term success on the job. Which of the following is not a soft skill?

Decisions made by teams promote greater "buy-in" from group members.

Which of the following demonstrates the best example when answering a telephone call?