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Exam 9: Supporting Mobile Devices

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Question 21

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James wants to sync his Android phone to back up his pictures. However, he does not want to sync his data files. How can James select what to synchronize from his phone to Google storage?

A) Sync app
B) Device maintenance
C) Connections
D) Settings app

E) A) and B)
F) A) and C)

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Question 22

Multiple Choice

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A mobile phone user in your company is experiencing dropped phone calls. While interviewing the user, you determine the problem started after she checked her email this morning. No other mobile devices in the organization are dropping calls. Which of the following is the most likely reason for the dropped calls?

A) Cellular service is weak in the office building.
B) Malware is interfering with the calls.
C) The user is connected to an unauthorized Wi-Fi network.
D) The user has exceeded the limit on her data plan.

E) A) and B)
F) None of the above

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Question 23

Multiple Choice

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Jerry is in the process of setting up a Bluetooth device. He has enabled Bluetooth, paired the device, and located the correct device. What is the next step in the Bluetooth connection process?

A mobile device is freezing almost daily. The device remains powered on and the screen illuminated. The user restarts the device, and it operates for another day or so. This problem has been occurring for several weeks. Which of the following steps should the user take next to resolve this issue?

Benjamin recently issued new mobile phones to the marketing team at his company. Each phone can transmit encrypted information for payments made at a retail checkout counter. The technology also allows the marketing team to share data quickly. What technology is set up on the marketing team's phones?

A technician is troubleshooting a mobile device that is experiencing very slow performance, and the decision has been made to perform a factory reset. Which of the following actions should the technician take before starting the reset process?

Your company wants to purchase a device that will allow it to give customers a 3D tour of its facility. What kind of device would you recommend for this type of 3D tour?

Your mobile device appears to be contacting a remote server to upload your personal data. Which of the following should be performed first to protect your personal data?

Tracy is in a meeting with an important client and wants to know how she can keep her smartphone from interrupting the meeting. She does not want to receive notifications, emails, text messages, or phone calls, but would like to leave her phone on so that she can take notes on the phone. What setting can Tracy use on her phone to make sure she is not interrupted during the meeting?

A user is troubleshooting a mobile device app that is displaying errors and has contacted the app manufacturer's technical support team for assistance. The support technician needs specific information from the device about how the app is responding and what is happening to cause the errors. How can the technician retrieve the requested information from the user's device?

A smartphone user entered an incorrect passcode on his phone several times in a row, which locked the device. Which of the following steps should the user take first?

Several of the contacts in your mobile device are responding to test messages that you sent them. However, you don't remember sending any of the messages. Which of the following is the reason for this behavior?

A user is complaining that her mobile device is too dim to read when in a dimly lit room. Which of the following actions should you take first?

Jackson is setting up an IoT thermostat in his home. He has set up the IoT controller on his phone to control the device. What else does Jackson need in order for the thermostat to be considered an IoT?

Spencer would like to purchase a wearable device that allows him to make phone calls and send text messages. Which type of wearable device should Spencer purchase?

You are preparing to give a presentation at a client's location using your mobile device and a large screen TV. You have successfully connected to the company's guest Wi-Fi network, and you tap the screen mirroring option on your device but cannot locate an available TV, monitor, or projector. The previous presenter finished her presentation a few minutes earlier and had no issues using the TV. Which of the following is the most likely reason for this behavior?

A customer has several mobile device users who have a habit of misplacing their devices during the workday. Which of the following security methods will most benefit these users?

Angela recently purchased a new Android smartphone. While purchasing the phone, Angela was told that she would need to set up a new email account for the phone. Which commercial email provider should Angela use for her new Android phone?

A user is asking her smartphone to recommend a restaurant, but the app cannot seem to find where the user is located. The device's cellular service is active and functioning. What is the first thing the user should check?

Mark has been asked to set up several smartphones to connect to his company's email server. The company wants Mark to set them up so they can be synchronized between multiple email clients on multiple devices. What protocol should Mark use to set up the company smartphones?