Question 1

Because today's technologies provide many alternate communication channels, face-to-face communication is no longer important in business and professional transactions.

Accepted Answer

A) True 
 B)False

Question 2

To connect with distant team members across borders and time zones, many organizations are creating ____________________ teams. These teams work interdependently with a shared purpose across space, time, and organizational boundaries using technology.

Accepted Answer

The answer of To connect with distant team members across...

Question 3

Today's workers attend more meetings than ever.

Accepted Answer

A) True 
 B)False

Question 4

What is the ideal number of participants for most groups?

Accepted Answer

A)   Two
B)   Four to five
C)   Ten
D)   There is no "ideal" number; more is always better.E) None of the above
F) A) and D)

Question 5

Your vocal quality sends only verbal messages.

Accepted Answer

A) True 
 B)False

Question 6

A meeting agenda should include the date and place of the meeting, start and end times, a brief description of each topic with its time allotment, and

Accepted Answer

A)   a refreshment list.
B)   an explanation of the leader's position on each of the agenda topics.
C)   any premeeting preparation expected of participants.
D)   All answer choices should be included on a meeting agenda.E) A) and B)
F) B) and C)

Question 7

When the purpose of your meeting is to solve an intense problem, what is the recommended number of meeting participants?

Accepted Answer

A)   Five or fewer
B)   Ten or fewer
C)   Thirty or fewer
D)   An unlimited number of participantsE) C) and D)
F) A) and B)

Question 8

E-mail has made telephone use obsolete in the corporate world.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following statements about workplace criticism is most accurate?

Accepted Answer

A)   When receiving criticism, individuals should focus on their feelings rather than on the content of the criticism.
B)   Most individuals like to give and receive criticism.
C)   Giving and receiving criticism is a normal occurrence in the business world.
D)   In today's workplace, only managers must give criticism.E) A) and B)
F) B) and C)

Question 10

Which statement about professionalism is most accurate?

Accepted Answer

A)   Professionalism refers to those behaviors exhibited only to customers.
B)   Professionalism describes desirable workplace behavior.
C)   Professionalism emphasizes hard skills or technical knowledge desired by employers.
D)   Professionalism is important only in large companies.E) C) and D)
F) B) and D)

Question 11

Which of the following statements about the power of the human voice is most accurate?

Accepted Answer

A)   The voice sends only verbal messages to receivers.
B)   Individuals can learn to change their voice to make it more effective and powerful.
C)   No correlation exists between the voice and perceived authority and trust.
D)   All answer choices are accurate statements about the human voice.E) B) and C)
F) A) and D)

Question 12

The benefits of voice mail include eliminating unnecessary chit chat, telephone tag, inaccurate messages, and

Accepted Answer

A)   time zone barriers.
B)   the need for written messages.
C)   the necessity of a cordial, friendly greeting.
D)   prompt responses.E) C) and D)
F) A) and D)

Question 13

What term describes groups of people who collaborate with one another to accomplish a shared task across space, time, and organizational boundaries using technology?

Accepted Answer

A)   Blogs
B)   Virtual teams
C)   Team players
D)   Social networkingE) B) and D)
F) A) and B)

Question 14

Which of the following is the best practice for a group when it begins a meeting?

Accepted Answer

A)   Wait until all participants arrive.
B)   Give a quick recap to anyone who arrives late.
C)   Establish ground rules.
D)   Start voting on items prior to holding any discussion.E) A) and C)
F) C) and D)

Question 15

Which of the following is the best advice to follow when dealing with conflict in a team?

Accepted Answer

A)   Look for areas of mutual agreement.
B)   To promote individuality, focus on the person rather than the task.
C)   Do not allow team members to speak their minds because too many ideas could prevent the group from reaching its goal.
D)   Avoid conflict completely and let the chips fall where they may.E) All of the above
F) A) and D)

Question 16

The ____________________ are a record of points of discussion, decisions made, and tasks assigned at a meeting.

Accepted Answer

The answer of The ____________________ are a record of points...

Question 17

The list of topics to be discussed at a meeting is called a(n) ____________________.

Accepted Answer

The answer of The list of topics to be discussed...

Question 18

Many organizations are using virtual teams to exchange ideas and make decisions.

Accepted Answer

A) True 
 B)False

Question 19

The ____________________ of a phone call should name the person being called, identify the caller and his or her affiliation, and provide a brief explanation of the reason for the phone call.

Accepted Answer

The answer of The ____________________ of a phone call should...

Question 20

Elisha has just started a new job and must use a cell phone to communicate with coworkers and customers. What advice should she follow to demonstrate professional cell phone use?

Accepted Answer

A)   Talk openly and freely on her cell phone in any location and at any time.
B)   Select a unique ringtone such as the music and lyrics to her favorite song so that she can recognize when her phone is ringing.
C)   Speak louder so that her receiver can hear her and her ideas.
D)   Screen incoming calls if she is busy.E) C) and D)
F) A) and D)

Exam 11: Professionalism at Work: Business Etiquette, Ethics, Teamwork, and Meetings

What term describes groups of people who collaborate with one another to accomplish a shared task across space, time, and organizational boundaries using technology?

Correct AnswerverifiedShow Answer

Which of the following is the best practice for a group when it begins a meeting?

Correct AnswerverifiedShow Answer

Which of the following is the best advice to follow when dealing with conflict in a team?

Correct AnswerverifiedShow Answer

Because today's technologies provide many alternate communication channels, face-to-face communication is no longer important in business and professional transactions.

Correct AnswerverifiedShow Answer

A meeting agenda should include the date and place of the meeting, start and end times, a brief description of each topic with its time allotment, and

Correct AnswerverifiedShow Answer

Which of the following statements about workplace criticism is most accurate?

Correct AnswerverifiedShow Answer

The ____________________ are a record of points of discussion, decisions made, and tasks assigned at a meeting.

Correct AnswerverifiedShow Answer

The benefits of voice mail include eliminating unnecessary chit chat, telephone tag, inaccurate messages, and

Correct AnswerverifiedShow Answer

The ____________________ of a phone call should name the person being called, identify the caller and his or her affiliation, and provide a brief explanation of the reason for the phone call.

Correct AnswerverifiedShow Answer

Which statement about professionalism is most accurate?

Correct AnswerverifiedShow Answer

Your vocal quality sends only verbal messages.

Correct AnswerverifiedShow Answer

Elisha has just started a new job and must use a cell phone to communicate with coworkers and customers. What advice should she follow to demonstrate professional cell phone use?

Correct AnswerverifiedShow Answer

When the purpose of your meeting is to solve an intense problem, what is the recommended number of meeting participants?

Correct AnswerverifiedShow Answer

E-mail has made telephone use obsolete in the corporate world.

Correct AnswerverifiedShow Answer

Many organizations are using virtual teams to exchange ideas and make decisions.

Correct AnswerverifiedShow Answer

Which of the following statements about the power of the human voice is most accurate?

Correct AnswerverifiedShow Answer

To connect with distant team members across borders and time zones, many organizations are creating ____________________ teams. These teams work interdependently with a shared purpose across space, time, and organizational boundaries using technology.

Correct AnswerverifiedShow Answer

The list of topics to be discussed at a meeting is called a(n) ____________________.

Correct AnswerverifiedShow Answer

Today's workers attend more meetings than ever.

Correct AnswerverifiedShow Answer

What is the ideal number of participants for most groups?

Correct AnswerverifiedShow Answer

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