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_____ is a common base of demographic segmentation.


A) Product benefit
B) Usage rate
C) Geography
D) Income

E) A) and C)
F) A) and B)

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A firm using a(n) _____ essentially adopts a mass-market philosophy, viewing the market as one big market with no individual segments.


A) undifferentiated targeting strategy
B) niche targeting strategy
C) individual targeting strategy
D) concentrated targeting strategy

E) B) and C)
F) All of the above

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Customers looking for luxury want products that exhibit careful craftsmanship, timeless design, prestige, and exclusivity. This type of market is segmented by ethnicity.

A) True
B) False

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Explain product differentiation as a positioning strategy used by marketers to distinguish their products from competitors.

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Answers will vary. A positioning strateg...

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Promotion is one of the components that forms a marketing mix.

A) True
B) False

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Which of the following statements is true of lifestyle segmentation?


A) It divides people into groups based on their traits, attitudes, and habits.
B) It divides a market by the amount of product bought or consumed.
C) It divides people into market segments according to the benefits they seek from a product.
D) It divides people into groups based on socioeconomic characteristics such as income and education.

E) B) and D)
F) All of the above

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Market segmentation helps decision makers to more accurately define marketing objectives and better allocate resources.

A) True
B) False

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True

A market segment is a subgroup of people or organizations having different characteristics that cause them to have distinct product needs.

A) True
B) False

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Wester Helix, a watch manufacturing company, is a brand most associated with men. They also manufacture products for women, but these products are less popular. In order to increase the sale of these products, Wester Helix opens a sister company that caters solely to women. In this scenario, Wester Helix uses age segmentation.

A) True
B) False

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How do marketers use customer relationship management (CRM) as a targeting tool?

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Answers will vary. CRM entails tracking ...

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Cannibalization occurs when the sales of a firm's existing product increase with the introduction of a new product.

A) True
B) False

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Wesley Electronics Inc. is a company that manufactures electronic gadgets. The marketing team of the company spends a great deal of money on advertising in order to create awareness about the company's products among potential customers. It employs various methods of advertising, such as print, broadcast, and online advertising. According to the steps of market segmentation, Wesley Electronics Inc. is most likely:


A) selecting a market or product category for study.
B) designing and implementing marketing mixes.
C) profiling and analyzing market segments.
D) selecting segmentation descriptors for a market.

E) B) and D)
F) A) and B)

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B

Which of the following statements is true of a concentrated targeting strategy?


A) It allows a firm to serve two or more well-defined market segments simultaneously.
B) It is often adopted by small firms to compete effectively with much larger firms.
C) It follows a mass-market philosophy by viewing the market as one big market without any individual segments.
D) It results in cannibalization of products.

E) All of the above
F) A) and D)

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In the context of age segmentation, baby boomers expect everything to be instantaneous because they have never been introduced to a world without the Internet.

A) True
B) False

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A concentrated targeting strategy differs from an undifferentiated targeting strategy in that a concentrated targeting strategy:


A) results in cannibalization of products.
B) involves the selection of a market niche to target the marketing efforts of a firm.
C) views the market as one big market with no individual segments.
D) reduces the production and marketing costs of a firm.

E) A) and B)
F) B) and C)

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Pine Groove, a cosmetics brand that primarily caters to women, wants to reach out to the less-traditional male market. It conducts research and develops a new product especially for men. In this context, Pine Groove uses _____.


A) ethnicity segmentation
B) age segmentation
C) gender segmentation
D) psychographic segmentation

E) All of the above
F) B) and C)

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_____ is a means of displaying or graphing, in two or more dimensions, the location of products, brands, or groups of products in customers' minds.


A) Multidimensional scaling
B) Product differentiation
C) Perceptual mapping
D) Product tracing

E) A) and D)
F) C) and D)

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In the context of age segmentation, the tween and teenage cohort following the Millennials is sometimes called _____.


A) Generation X
B) the baby boomer generation
C) Generation Z
D) the Silent Generation

E) B) and D)
F) None of the above

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Companies that successfully implement customer relationship management (CRM) tend to:


A) use an undifferentiated targeting strategy.
B) customize the goods and services offered to their customers.
C) assume that customers have similar needs that can be met with a common marketing mix.
D) minimize the use of database technology.

E) None of the above
F) All of the above

Correct Answer

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Nalpas Inc., an apparel company, manufactures clothes for men, women, and children. It further divides its core customers on the basis of demographic variables such as income, ethnic background, and family life cycle. In this context, these demographic variables are examples of _____.


A) positioning bases
B) segmentation bases
C) product classes
D) market positions

E) B) and C)
F) A) and D)

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B

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