Question 1

The acronym WTTC stands for

Accepted Answer

A)  World Tourism and Travel Council
B)  World Tourist Travel Corporation
C)  World Travel and Tourism Council
D)  World Traveller and Tourist CouncilE) None of the above
F) A) and B) C

Question 2

In issues of workforce development, Baum (2016)  identified 3 interconnected domains. Which of these is not one of the domains?

Accepted Answer

A)  Meso
B)  Major
C)  Micro
D)  MacroE) A) and B)
F) C) and D)

Question 3

Which author pioneered the study of emotional labour?

Accepted Answer

A)  Baum
B)  Ram
C)  Smith
D)  HochschildE) A) and D)
F) A) and C)

Question 4

The three areas of E-HRM do NOT include:

Accepted Answer

A)  Operational issues
B)  Strategic issues
C)  Tranformational issues
D)  Relationship issuesE) All of the above
F) A) and B)

Question 5

Hard approaches to HRM are less likely to comprise a concern for

Accepted Answer

A)  Staff development
B)  Wage costs
C)  Directing staff
D)  ManagerialismE) A) and C)
F) None of the above A

Question 6

A tourism SME will typically employ

Accepted Answer

A)  More than 15 people
B)  Up to 25 people
C)  Between 24 to 50 people
D)  Less than 10 peopleE) A) and D)
F) A) and C)

Question 7

Select the odd on out. Future business needs in the tourism sector will comprise

Accepted Answer

A)  A need for new skills
B)  A need for better communication skills
C)  A reliance upon existing profit margins
D)  An understanding of green and sustainability skillsE) A) and C)
F) B) and C) C

Question 8

The tools used to add value to staff as employees do not comprise

Accepted Answer

A)  Prescriptive job descriptions
B)  Induction
C)  Appraisal
D)  EmpowermentE) None of the above
F) A) and B)

Question 9

Select the odd one out.

Accepted Answer

A)  Understanding the labour market
B)  Staff performance
C)  Staff perception of the tourism industry
D)  Job descriptionsE) B) and D)
F) None of the above

Question 10

Select the odd one out. A small tourism firm will typically adopt:

Accepted Answer

A)  A short-term planning horizon
B)  A long-term corporate strategy
C)  Be reactive to situations
D)  Communicate infrequentlyE) A) and B)
F) A) and C)

Exam 11: Process Re-Designengineering

The acronym WTTC stands for

Correct Answer
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C

In issues of workforce development, Baum (2016) identified 3 interconnected domains. Which of these is not one of the domains?

Correct Answer
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Which author pioneered the study of emotional labour?

Correct Answer
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The three areas of E-HRM do NOT include:

Correct Answer
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Hard approaches to HRM are less likely to comprise a concern for

Correct Answer
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A

A tourism SME will typically employ

Correct Answer
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Select the odd on out. Future business needs in the tourism sector will comprise

Correct Answer
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C

The tools used to add value to staff as employees do not comprise

Correct Answer
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Select the odd one out.

Correct Answer
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Select the odd one out. A small tourism firm will typically adopt:

Correct Answer
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Exam 11: Process Re-Designengineering

The acronym WTTC stands for

Correct AnswerverifiedC

In issues of workforce development, Baum (2016) identified 3 interconnected domains. Which of these is not one of the domains?

Correct AnswerverifiedShow Answer

Which author pioneered the study of emotional labour?

Correct AnswerverifiedShow Answer

The three areas of E-HRM do NOT include:

Correct AnswerverifiedShow Answer

Hard approaches to HRM are less likely to comprise a concern for

Correct AnswerverifiedA

A tourism SME will typically employ

Correct AnswerverifiedShow Answer

Select the odd on out. Future business needs in the tourism sector will comprise

Correct AnswerverifiedC

The tools used to add value to staff as employees do not comprise

Correct AnswerverifiedShow Answer

Select the odd one out.

Correct AnswerverifiedShow Answer

Select the odd one out. A small tourism firm will typically adopt:

Correct AnswerverifiedShow Answer

Correct Answer
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C

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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A

Correct Answer
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Correct Answer
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C

Correct Answer
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Correct Answer
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Correct Answer
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